Why HP Envy 5000 printer is Offline?

HP Envy 5000 series printers are all in one device that can be used to copy, fax, and scan the documents on demand. The series offers some of the best all in one printer for office and home users but the offline problem in these HP printers is real. 

Yes, the offline problem is real and it could stem from a host of reasons. We don’t need to go into details but here are the steps you can try when an HP printer says offline.

Resolve Error

Check for connection problems – Sometimes basic stuff is something that causes the most problems in a printer. So, you must check for the cable or wireless settings depending on the mode you are using your printer. 

Set it online – You have to set the printer to online status by using the steps listed below.

• Open Devices and Printers on your computer and right-click on the printer in question.
• Select ‘See what’s printing’ option and then, click on the printer menu button from the new window.
• Now, click on the Use Printer Online option from the menu.

You can also clear up the print jobs that are stuck in the queue to resolve the error. 

• Follow the above first step and then click on the ‘See what’s printing’ option.
• And you will see the print jobs in the queue, select all of them and cancel. 

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How do I Reset My HP Printer?

HP printers are awesome, and they can prove to be a good tool when it comes to printing. But they might malfunction after a while, and you might want to reset them to make sure they don’t malfunction again. 

It might not be the best solution you can try on your printer, but it certainly is the required one. And it is the best solution when the HP printer is showing offline. Resetting the printer to Factory defaults is usually the last resort when you are troubleshooting an issue. It often resolves all kinds of problems, but you have to set your printer on all your devices again.

Resetting the HP printer

When you reset the HP printer, it won’t reset page count, tray size, or language. Here are the steps:

• First, turn off the printer and disconnect the power cables for 30 seconds and then plug it back again.
• Then, you need to turn on the power button, but you need to hold the button for 10 to 20 seconds. 
  
• Now, you can release the button, and the printer will blink attention and ready button while it restores the default settings. 

After restoring to default settings, you need to set up an HP printer for new devices. You should also download the HP printer driver on your computer and replace the existing one. 

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